La prueba, mostrada como una trayectoria.

Problema. A growing support inbox where ~80% of tickets were repeat questions answered in product docs no customer reads.

Enfoque. Built a knowledge layer from product documentation, historical tickets, and escalation rules. The agent answers from the layer in-conversation; only routes to a human when it genuinely doesn't know.

Problema. A members-only services team buried in repeat questions about benefits, booking rules, and policy edge cases.

Enfoque. Built a knowledge layer from membership policies, benefit matrices, and booking workflows. The agent handles routine member requests inside the existing support platform; complex cases route to specialists.

Problema. Technical support calls bottlenecked at intake — engineers spent the first 15 minutes diagnosing and routing instead of solving.

Enfoque. Built a knowledge layer from technical runbooks, product documentation, and escalation paths. The voice agent validates the issue, routes it to the right engineering team, and documents the call in Autotask before a human picks up.