Member's Services Chat Agent
Probleem. A members-only services team buried in repeat questions about benefits, booking rules, and policy edge cases.
Aanpak. Built a knowledge layer from membership policies, benefit matrices, and booking workflows. The agent handles routine member requests inside the existing support platform; complex cases route to specialists.
- Sector
- All Inclusive Resort · Caribbean
- Teamgrootte
- 1000+
- Looptijd
- 10 weeks
- Gelanceerd
- 2025